.attendance-screen{display:grid;grid-template-columns:230px minmax(300px,.7fr) minmax(420px,1.3fr);min-height:calc(100vh - 84px);margin:-42px;max-width:none;background:#fff;border-top:1px solid #eeeafa}.attendance-filters{padding:28px 17px;border-right:1px solid #eeeafa;background:#fbfaff}.attendance-title span{color:#8a80aa;font-size:12px;font-weight:800}.attendance-title h2{margin:4px 0 16px;color:#28116e;font-size:26px}.att-period{display:grid;gap:6px;margin:0 7px 15px;color:#85789e;font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.05em}.att-period select{width:100%;border:1px solid #ddd6ed;border-radius:9px;padding:8px 9px;background:#fff;color:#40217c;font:inherit;font-size:12px;text-transform:none;letter-spacing:0}.att-filter{display:flex;width:100%;align-items:center;gap:9px;margin:4px 0;padding:11px 10px;border:0;border-radius:10px;background:transparent;color:#524779;text-align:left;font-weight:700}.att-filter i{font-style:normal}.att-filter b{margin-left:auto;padding:2px 7px;border-radius:99px;background:#ece8f7;color:#695b96;font-size:11px}.att-filter.active{background:#ede3ff;color:#5820ca}.att-filter.active b{background:#6b29dc;color:#fff}.att-divider{height:1px;margin:19px 5px;background:#e8e4f2}.att-search{display:flex;gap:7px;align-items:center;padding:8px 10px;border:1px solid #ddd6ed;border-radius:9px;color:#776b99}.att-search input{width:100%;border:0;outline:0;background:transparent;color:#2d166d}.att-legend{display:grid;gap:8px;margin:24px 7px;color:#8078a1;font-size:12px}.att-legend i{display:inline-block;width:7px;height:7px;border-radius:50%;background:#ff5e70}.att-legend i.online{background:#1dbc70}.attendance-list{border-right:1px solid #eeeafa;background:#fff}.att-list-head{display:flex;align-items:center;justify-content:space-between;padding:26px 20px 16px;border-bottom:1px solid #eeeafa}.att-list-head h3{margin:0;color:#2b176d;font-size:18px}.att-list-head p{margin:4px 0 0;color:#857ca6;font-size:12px}.att-list-head button{border:0;background:#f3effa;border-radius:9px;width:33px;height:33px;color:#4c258f;font-size:18px}.att-items{overflow:auto;max-height:calc(100vh - 170px)}.att-item{display:grid;grid-template-columns:40px minmax(0,1fr) auto;gap:11px;width:100%;padding:15px 17px;border:0;border-bottom:1px solid #f0edf7;background:#fff;color:#27126b;text-align:left}.att-item:hover,.att-item.selected{background:#faf6ff}.att-item.selected{box-shadow:inset 3px 0 #6c29df}.att-channel{display:grid;place-items:center;width:36px;height:36px;border-radius:50%;background:#20bf6b;color:#fff;font-style:normal;font-size:17px}.att-channel.email{background:#2582ed}.att-channel.voice{background:#7748e9}.att-channel.instagram{background:#e722a3}.att-item strong,.att-item span,.att-item small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.att-item strong{font-size:13px}.att-item span{margin-top:3px;color:#665c8b;font-size:13px}.att-item small{margin-top:4px;color:#9a92b2;font-size:11px}.att-item aside{display:grid;align-content:space-between;justify-items:end}.att-priority{display:inline-block;border-radius:99px;padding:4px 8px;background:#eeeaff;color:#5c43ba;font-size:10px;font-style:normal;font-weight:800}.att-priority.urgent,.att-priority.high{background:#ffe8eb;color:#d33b59}.att-priority.medium{background:#fff1d8;color:#ad7215}.att-assigned{color:#1fba6e;font-size:12px}.attendance-detail{display:flex;min-width:0;flex-direction:column;background:#fbfbff}.att-empty{display:grid;min-height:160px;place-items:center;padding:25px;color:#867da6;text-align:center}.att-detail-head{display:flex;justify-content:space-between;gap:15px;padding:24px 25px 14px;background:#fff;border-bottom:1px solid #eeeafa}.att-detail-head span{color:#776d97;font-size:12px}.att-detail-head span .att-channel{display:inline-grid;width:23px;height:23px;margin-right:5px;vertical-align:middle;font-size:11px}.att-detail-head h2{margin:8px 0 2px;color:#29136e;font-size:23px}.att-detail-head p{margin:0;color:#777099;font-size:13px}.att-detail-actions{display:grid;grid-template-columns:1fr;gap:8px;align-content:start}.take-attendance{border:0;border-radius:9px;padding:10px 13px;background:#3c147f;color:#fff;font-weight:800;white-space:nowrap}.att-detail-actions select,.att-transfer select{border:1px solid #ddd6f0;border-radius:8px;padding:9px;color:#321775;background:#fff}.att-info{display:flex;flex-wrap:wrap;gap:8px;padding:10px 25px;background:#fff;border-bottom:1px solid #eeeafa;color:#837aa3;font-size:12px}.att-info>span:not(.att-priority){padding:5px 8px;border-radius:7px;background:#f7f5fb}.att-messages{display:flex;flex:1;flex-direction:column;gap:10px;padding:20px 25px;overflow:auto;min-height:280px;max-height:calc(100vh - 375px);background:linear-gradient(180deg,#fbfbff,#f5f2fb)}.att-message{max-width:76%;padding:10px 12px;border-radius:13px 13px 13px 4px;background:#fff;box-shadow:0 4px 12px #2b146508;color:#3b2b70;font-size:14px;line-height:1.4}.att-message.outbound{align-self:flex-end;border-radius:13px 13px 4px 13px;background:linear-gradient(135deg,#6925dc,#4d2bd8);color:#fff}.att-message.note{align-self:center;max-width:90%;border:1px dashed #d9c67e;background:#fff9dc;color:#7d6420}.att-message small{display:block;margin-top:6px;opacity:.7;font-size:10px}.att-compose{display:grid;grid-template-columns:minmax(0,1fr) 145px;gap:11px;padding:16px 22px;background:#fff;border-top:1px solid #eeeafa}.att-compose>div{position:relative}.att-compose textarea{width:100%;min-height:74px;resize:vertical;border:1px solid #dcd6ec;border-radius:11px;padding:12px;color:#30176e;font:inherit;outline-color:#6f2ae2}.att-compose #att-note{position:absolute;bottom:8px;left:9px;border:0;background:transparent;color:#6a3ac4;font-size:11px;font-weight:800}.att-compose #att-note.active{color:#139258}.att-compose .cta{height:74px}.att-transfer{display:flex;align-items:center;gap:8px;padding:0 22px 18px;background:#fff}.att-transfer label{display:flex;align-items:center;gap:8px;color:#645a87;font-size:12px;font-weight:800}.att-transfer button{border:0;border-radius:8px;padding:9px 11px;background:#eee8ff;color:#4820a1;font-weight:800}@media(max-width:1300px){.attendance-screen{grid-template-columns:205px minmax(270px,.72fr) minmax(350px,1.28fr);margin:-34px}.att-detail-head{padding:20px}.att-messages{padding:16px 20px}.att-compose{padding:14px 17px}}@media(max-width:1000px){.attendance-screen{grid-template-columns:190px minmax(0,1fr);margin:-22px}.attendance-detail{grid-column:2}.attendance-list{min-height:350px}.att-messages{max-height:420px}}@media(max-width:680px){.attendance-screen{display:block;margin:-16px}.attendance-filters{display:flex;gap:4px;align-items:center;overflow:auto;padding:12px;border-bottom:1px solid #eeeafa}.attendance-title,.att-period,.att-divider,.att-search,.att-legend{display:none}.att-filter{width:auto;flex:0 0 auto;margin:0;white-space:nowrap}.attendance-list{border-right:0}.att-items{max-height:330px}.att-detail-head{padding:16px;display:block}.att-detail-actions{display:flex;margin-top:12px}.att-messages{min-height:300px;padding:16px}.att-compose{grid-template-columns:1fr;padding:12px}.att-compose .cta{height:52px}.att-transfer{padding:0 12px 14px;flex-wrap:wrap}}
.att-tabs{padding:0 22px 18px;background:#fff;border-top:1px solid #eeeafa;color:#4c287f;font-size:12px}.att-tabs>b{display:block;margin:12px 0 8px}.att-tabs>div,.tag-list{display:flex;flex-wrap:wrap;gap:8px}.op-tag{display:inline-flex;align-items:center;gap:5px;padding:5px 9px;border-radius:99px;background:color-mix(in srgb,var(--tag,#6b3bd2) 14%,#fff);color:var(--tag,#6b3bd2);font-size:11px;font-weight:800}.op-tag input{margin:0;accent-color:var(--tag,#6b3bd2)}.tag-list{margin-top:17px}.tag-list .op-tag.success{--tag:#15955c}.tag-list .op-tag.failure{--tag:#d34861}.tag-list .op-tag.neutral{--tag:#6b3bd2}

.att-public-reply{margin:0;padding:12px 18px;color:#6a4104;background:#fff5df;font-size:13px;border-top:1px solid #f1dba6}
.attendance-detail [hidden]{display:none!important}.att-messages{overflow-anchor:none}.att-action-notice{margin:0;padding:10px 25px;color:#982f46;background:#fff0f3;font-size:13px}.attendance-detail button:disabled{opacity:.55;cursor:not-allowed}
.att-detail-head #att-heading{min-width:0;flex:1}.att-detail-head h2{overflow-wrap:anywhere}.att-detail-head #att-heading>p{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;line-height:1.5}

/* The agent workspace occupies the viewport; conversation panes own scrolling. */
body:has(.cp-app .attendance-screen){overflow:hidden}
.cp-app:has(.attendance-screen),.cp-main:has(.attendance-screen){height:100dvh;min-height:0;overflow:hidden}
.cp-content:has(.attendance-screen){display:flex;flex-direction:column;height:calc(100dvh - 86px);min-height:0;max-width:none;padding:0;margin:0;overflow:hidden}
.cp-content:has(.attendance-screen)>#operator-voice-host{flex:none;max-height:24dvh;overflow:auto}
.cp-app .attendance-screen{display:grid;grid-template-columns:185px minmax(215px,.55fr) minmax(0,1.45fr);grid-template-rows:minmax(0,1fr);flex:1;min-height:0;height:100%;margin:0;overflow:hidden}
.attendance-screen [hidden]{display:none!important}
.attendance-filters{min-width:0;min-height:0;overflow:auto;padding:20px 12px}
.att-filter-waiting span{white-space:normal;line-height:1.4;min-width:0}
.att-filter-waiting b{flex-shrink:0}
.attendance-list{display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden}
.att-list-head{flex:none;padding:18px 15px 14px}
.att-items{flex:1;min-height:0;max-height:none;overflow:auto;overscroll-behavior:contain}
.attendance-detail{grid-column:auto;min-height:0;overflow:hidden}
.attendance-detail>.sc-customer-card{flex:none;padding:8px 14px;gap:8px}
.attendance-detail>.sc-customer-card .sc-customer-icon{width:28px;height:28px}
.att-detail-head{flex:none;padding:15px 18px 10px}
.att-detail-head h2{font-size:20px;margin:5px 0 2px}
.att-detail-actions{gap:5px}
.att-detail-actions button,.att-detail-actions select{padding:7px 10px;font-size:11px}
.att-info{flex:none;padding:7px 18px}
.att-work-area{display:grid;grid-template-columns:minmax(0,1fr) 235px;flex:1;min-height:0;overflow:hidden}
.att-conversation{display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden}
.att-messages{flex:1;min-height:0;max-height:none;overflow:auto;overscroll-behavior:contain;padding:15px 18px}
.att-message{flex-shrink:0;overflow-wrap:anywhere}
.att-compose{flex:none;padding:10px 14px;grid-template-columns:minmax(0,1fr) 115px;gap:8px}
.att-compose textarea{min-height:62px;max-height:112px;resize:none;padding:10px;box-sizing:border-box}
.att-compose .cta{height:62px;min-height:0;font-size:11px}
.att-transfer{flex:none;padding:0 14px 10px;font-size:11px}
.att-quick-replies{display:flex;align-items:center;gap:8px;flex:none;padding:8px 14px 0;background:#fff;font-size:11px;color:#79658e}
.att-quick-replies select{flex:1;min-width:0;border:1px solid #e6def1;border-radius:8px;background:#fff;color:#664887;padding:7px;font:inherit}
.att-quick-reply-hint{flex:none;margin:0;padding:5px 14px;background:#fff;color:#79658e;font-size:11px;line-height:1.4}
.att-quick-reply-hint[hidden]{display:none}
.att-message.inbound.att-reply-overdue{outline:2px solid #d54a64;outline-offset:1px;background:#fff0f3;animation:att-reply-pulse 1.5s ease-in-out infinite}
.att-item-signals{display:flex;align-items:center;justify-content:flex-end;gap:5px;min-height:18px;max-width:100%}
.att-item-signals>.att-assigned{flex:none}
.att-item .att-queue-alert{display:inline-flex;align-items:center;gap:4px;min-width:0;max-width:110px;margin:0;color:#b52c48;font-weight:800;font-size:10px;overflow:visible;animation:att-queue-alert-pulse 1.5s ease-in-out infinite}
.att-item .att-queue-alert i{flex:none;font-size:15px;font-style:normal;line-height:1}
.att-item .att-queue-alert span{min-width:0;margin:0;color:inherit;font:inherit;line-height:1.25;white-space:normal;overflow:visible}
.att-queue-alert[hidden]{display:none!important}
.att-info>.att-operator-alert:not(.att-priority){background:#fff0f3;color:#a52d45;font-weight:700}
@keyframes att-reply-pulse{50%{outline-color:#ef9cad;background:#fff9fa}}
@keyframes att-queue-alert-pulse{50%{opacity:.45}}
@media(prefers-reduced-motion:reduce){.att-message.inbound.att-reply-overdue{animation:none}}
@media(prefers-reduced-motion:reduce){.att-item .att-queue-alert{animation:none}}
.att-agent-sidebar{display:flex;flex-direction:column;gap:0;min-width:0;min-height:0;overflow:auto;border-left:1px solid #eeeafa;background:#fff;overscroll-behavior:contain}
.att-internal-notes{display:flex;flex-direction:column;min-height:0;flex:1;padding:14px}
.att-internal-notes>header{display:flex;align-items:center;justify-content:space-between;gap:5px}
.att-internal-notes h3{font-size:12px;margin:0;color:#52366e}
.att-internal-notes button{border:1px solid #e9def4;border-radius:7px;padding:6px;background:#f8f4fd;color:#7546b5;font-size:10px;cursor:pointer}
.att-internal-notes>p,.att-notes-empty{font-size:10px;line-height:1.5;color:#9a87a7;margin:8px 0}
.att-internal-notes-list{flex:1;min-height:45px;overflow:auto;overscroll-behavior:contain}
.att-internal-notes-list .att-message.note{max-width:none;font-size:12px;margin:7px 0;box-shadow:none}
#att-note-editor{padding:9px 0;font-size:11px;color:#715388}
#att-note-editor textarea,#att-closure-note{display:block;width:100%;box-sizing:border-box;resize:none;padding:9px;border:1px solid #e6def1;border-radius:8px;font:inherit;color:#56356d;margin:6px 0}
.att-agent-sidebar .att-tabs{flex:none;padding:10px 14px;margin:0;max-height:42dvh;overflow:auto}
.att-tabs>summary{cursor:pointer;font-size:12px;font-weight:700;line-height:1.5;color:#684487}
.att-tabs>summary>span{display:block;font-size:9px;font-weight:400;color:#a08ab0;padding-left:14px}
.att-tabs>.att-closure-fields{display:block;padding-top:10px;font-size:11px}
.att-closure-fields>b{display:block;margin:10px 0 6px}
#att-tag-options{display:flex;flex-wrap:wrap;gap:5px}
.att-tabs:not([open])>.att-closure-fields{display:none}
@media(max-width:1400px){.att-work-area{grid-template-columns:minmax(0,1fr) 210px}.cp-app .attendance-screen{grid-template-columns:170px minmax(195px,.5fr) minmax(0,1.5fr)}.att-item{padding:13px 12px;grid-template-columns:30px minmax(0,1fr);gap:8px}.att-item>.att-channel{width:29px;height:29px}.att-item>aside{display:flex;grid-column:2;justify-content:flex-end;align-items:center;min-height:18px}.att-item>aside>.att-priority{display:none}.att-detail-head{padding:12px}.att-info{padding-inline:12px}}
@media(max-width:1150px){.att-work-area{grid-template-columns:minmax(0,1fr);grid-template-rows:minmax(0,1fr) auto}.att-agent-sidebar{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);height:165px;max-height:26dvh;border-left:0;border-top:1px solid #eeeafa}.att-agent-sidebar .att-tabs{border-top:0;border-left:1px solid #eeeafa;max-height:none}.att-internal-notes{padding:10px}.att-internal-notes>p{margin:4px 0}.att-internal-notes-list{min-height:20px}.att-detail-head h2{font-size:18px}.att-compose{grid-template-columns:minmax(0,1fr) 96px}.att-detail-head #att-heading>p{-webkit-line-clamp:1}}
@media(max-width:850px){.cp-app .attendance-screen{grid-template-columns:210px minmax(0,1fr);grid-template-rows:auto minmax(0,1fr)}.attendance-filters{grid-column:1/-1;display:flex;align-items:center;gap:5px;overflow:auto;padding:8px 10px;border-bottom:1px solid #eeeafa}.attendance-title,.att-divider,.att-legend{display:none}.att-period{display:block;margin:0;min-width:75px}.att-filter{width:auto;flex:none;margin:0;padding:8px;white-space:nowrap;font-size:11px}.att-filter-waiting span{max-width:145px;white-space:normal}.att-search{min-width:120px}.attendance-detail{grid-column:2}.att-list-head h3{font-size:15px}.att-agent-sidebar{height:145px}.att-quick-replies{display:block;padding:6px 10px 0}.att-quick-replies select{width:100%;margin-top:3px}.att-detail-actions select{max-width:120px}.att-detail-head{gap:8px}.att-info{font-size:10px}}
@media(max-width:650px){.cp-content:has(.attendance-screen){height:calc(100dvh - 70px)}.cp-app .attendance-screen{grid-template-columns:145px minmax(0,1fr)}.att-item{display:block;padding:10px}.att-item>.att-channel{display:none}.att-item strong{font-size:11px}.att-item span{font-size:11px}.att-item small{font-size:9px}.att-list-head{padding:11px 8px}.att-list-head h3{font-size:12px}.att-list-head p{font-size:10px}.att-list-head button{width:25px;height:25px}.att-detail-head{display:block;padding:10px}.att-detail-actions{display:flex;margin-top:7px;flex-wrap:wrap}.att-detail-head h2{font-size:16px}.att-detail-actions button,.att-detail-actions select{font-size:10px;padding:5px 6px}.att-info{gap:4px;padding:5px 8px}.att-info>span:not(.att-priority){padding:3px 4px}.att-agent-sidebar{grid-template-columns:minmax(0,1fr);height:145px;overflow:auto}.att-agent-sidebar .att-tabs{border-left:0;border-top:1px solid #eeeafa}.att-internal-notes{min-height:75px}.att-internal-notes-list{min-height:25px}.att-compose{display:flex;padding:8px;gap:5px}.att-compose>div{flex:1;min-width:0}.att-compose .cta{width:62px;height:55px;font-size:10px}.att-compose textarea{min-height:55px;font-size:12px}.att-messages{padding:10px}.att-message{max-width:93%;font-size:12px}.att-search{display:none}}